2021 Lexus RX 350 vs 2021 BMW X5 near Chicago, IL

“ I’m 66 y/o and always dreamed of owning a Lexus Vehicle. My experience here was flawless. Very warm, welcoming dealership that did not make me feel “out of place”. I truly appreciated the honesty and interaction with Mark and Ziad. They both are an asset to this company. Thank you from a first time Lexus owner 😊. ”

“ Great job, Great service! ”

“ Very professional and knowledgeable, my service advisor Anthony Cesario has been very helpful, great communication, great attitude very patient, thank you Tony great customer service ”

“ Merrick was absolutely wonderful! He explained the entire process and was with me the whole time. I would highly recommend him as my sales person, and the experience at Lexus of Orland was amazing.! ”

“ Service was great, in time and comprehensive. Very happy with my experience at Orland Lexus. ”

“ Sales representative are extremely knowledgeable and professional! I would refer the Orland Park location to anyone! ”

“ Alex was an exceptional sales person to work with. Straight to the point, no pressure to add packages or markups, and made everything very simple. Would highly recommend visiting him first if your interested in a Lexus. ”

“ The Gang at Orland Park Lexus were GREAT!!!!!!!!!!!!!! They treat you as your the only customer . My oil change and tire repair went without a hitch , Tony my service Mananger and the cashiers were great they got me in and out quickly. I love Kowailis group you guys are the best I will buy from nobody else. ”

“ Excellent customer service & care ”

“ From the moment I contacted Lexus via an email inquiry, to the time I spent w Alex, my salesman, to signing the papers w Mike, they made a big decision much easier. I was treated respectfully and had all my questions answered. Alex even came in on his day off (a Friday)! Now, several days later. I am confident that I made the right choice and plan to own this car for many years. They've encouraged me to return as needed to get assistance w all the new bells and whistles as the technology has a great deal of perks and I'm excited! Thank you Alex and all of the staff at Lexus of Orland Park for your patience and encouragement. "Red" and I are happy together! ”

“ Such an effortless transition with my trade in. Thank you LG! I’m a forever Lexus Girlie 🖤 ”

“ John Vanik/Sales addressed me and my sister as we approached the door of the dealership, he was welcoming and asked what brought us in. I shared with John about a couple of cars that I’d seen online and was interested in seeing in person. John offered his immediate assistance. To fast forward this post, I test drove 3 cars, John raced around the dealership working to meet the details of the type of car and price that was of interest to me. When it seemed that there might not be a fit for me, I asked John to waitlist me for cars that fit my interest; he agreed but before I left, John asked me to give him a few minutes while he checked the system one last time. John did find a car, I test drove it and loved it. I wanted it and the 3-year bumper-bumper warranty. Dave/finance and John/sales worked diligently on the numbers to get to a comfortable fit for me. John’s customer service was really what sealed the deal for me, he was amazing and felt like a friend. I will say this, and I shared it with John, I walked into this same dealership 2-weeks earlier and received the worst customer service and was not interested in returning (I have another Lexus that I’ve serviced for 13 years at this dealership). John’s customer service redeemed Lexus of Orland. ”

“ I really appreciate the professionalism and friendliness of the salesman and finance guy. I didn't feel pressured into buying anything. I left satisfied. ”

“ Lexus of Orland provided one of the best experiences I’ve ever had purchasing a new vehicle. I’ve owned over 50 vehicles in my lifetime across multiple high-end brands, and this dealership along with my first Lexus has definitely set a new benchmark for me. The GM Chris, the finance guy Mike, and my salesperson Marek all helped me obtain the best deal and best experience! They took their time, answered questions, and made sure I was comfortable with everything. My whole experience was flawless. On top of that, my new GX 550 is extremely impressive and I’m very happy with it. Between the vehicle itself and how I was treated, I can absolutely see Lexus being a brand I stay with for future cars. If you’re in the market for a new Lexus, I definitely recommend checking out this dealership. The dealership is impressive and the staff is unbelievable. Great experience all around! ”

“ Our salesman, LG, was absolutely amazing! Not only did he tell us everything we needed to know about our new vehicle, he assisted in guaranteeing a great price and deal! If Lexus is reading this, give him a raise!! Would shop here again and highly recommended. ”

“ Service was great! Everyone really nice and super helpful! ”

“ All of the Service Professionals were courteous. They fit me in with an emergent issue and it was resolved. ”

“ We had an absolutely outstanding experience at Lexus. From the moment we walked in, Marek and the entire Lexus team were incredibly kind, knowledgeable, and attentive. They truly went above and beyond to make sure every detail of my vehicle was exactly what I wanted, and the process was seamless and stress-free from start to finish. Marek took the time to personally walk me through the interior of my TX, helped set up the Lexus app, and made sure I felt completely comfortable with all of the features before I left. He was incredibly patient, answered all of my questions, and even encouraged me to come back anytime if I ever needed another walkthrough or had questions — that level of care really stood out to me. A special thank you to Juan and Brian for getting my TX perfectly prepped and ready to take home — their attention to detail did not go unnoticed. While I was sad to trade in my Nissan, one drive in this beautiful Lexus completely changed that. The quality, comfort, and performance are unmatched, and I honestly can’t imagine driving anything else now. This dealership truly sets the standard for customer service. You can genuinely tell that they care about their customers, listen to your needs, and take pride in what they do. If you’re considering a Lexus, I can’t recommend this dealership and its team enough — they will make the entire experience exceptional from beginning to end. ”

“ The service was quick and they kept me informed of the progress. The gentleman who checked me in was very courteous. A very pleasant experience. ”

“ Very good experience so far! ”

“ Extremely friendly service. Quick to address concerns and addressed repairs timely ”

“ The experience was pleasant. They were thorough and very timely. Everything was explained. The workers were very friendly. Over all it was a great experience. Im completely satisfied. ”

“ Worked with Joe. He was great! Highly recommend ”

“ I brought my vehicle to Lexus of Orland Park for service and was highly satisfied with the experience. The service advisor, Dave, demonstrated professionalism and courtesy throughout the process. A loaner vehicle was provided, enabling me to complete my errands and fulfill scheduled appointments. Additionally, I value receiving timely updates regarding the progress of my vehicle's service. ”

“ Appreciated the feeling that the maintenance was necessary and done correctly ”

“ Service was done quickly and advisor Efren and Tech Eddie were super cool people. ”

“ Well all the young kids did kids did a great job at 4:45 !! I pretty sure you didn’t replace my wiper blades ? Again at pick all the young kids did a great job especially the girl at the desk !! I’ll be by for the wiper blades!! ”

“ Great service very nice people l really recommend all to come for service here in Orland LEXUS ”