Lexus Service Center in Orland Park, IL

“ Parts department review: I ordered a starter for my 2004 4Runner in mid April. The part was competitively priced and arrived fast (I am on the N side of Chicago). As soon as the replacement was done (delayed on my end), I shipped the old starter back for the core refund to Tim's attention, which was processed very promptly. Thanks for this highly professional experience! ”

“ A Perfect Turnaround from Crisis to Complete Trust — Our Deepest Thanks to GM Chris and Salesman Aiman Our family recently experienced quite a roller coaster at this dealership. Yet in the end, the exceptional professionalism and admirable leadership of General Manager Chris—together with the sincere, attentive support from our sales representative, Aiman—completely restored our confidence in the Lexus brand. To be fair, due to a communication gap and an oversight during Friday’s delivery, the vehicle we received did not match our clearly stated purchase intent. As customers, we also genuinely regret not reviewing every line of the final paperwork before signing, as we placed complete trust in the dealership. We take full responsibility for our part in that oversight. At 2:30 PM today, we returned to the dealership as scheduled to resolve the issue. Unfortunately, our initial interaction with one of the sales managers was deeply disappointing. His unprofessional and emotionally charged response, along with his refusal to listen to our reasonable explanation, left us shocked and disheartened. Even more distressing, after we drove the vehicle back to complete the paperwork, this manager had already left the store, leaving us completely stranded. Just when we felt lost and overwhelmed, Aiman approached us with genuine empathy and reassurance. Thanks to his proactive coordination, he arranged for us to meet with General Manager Chris. Chris welcomed us with warmth and demonstrated the true leadership expected from the head of a premier franchise. He listened patiently to our entire experience, offered no excuses, and processed a full refund on the spot—completely resolving our concerns. At the end of our meeting, we expressed our heartfelt gratitude to both Chris and Aiman. Their integrity, accountability, and professionalism truly moved us. We told them sincerely that we are more than willing to wait, and we will return to this dealership to purchase our next dream car. If five stars is the maximum, we would gladly give General Manager Chris and sales representative Aiman ten stars for their outstanding service and crisis management. As Aiman beautifully reminded us, “Customer satisfaction is our highest priority.” Today, they proved those words through their actions. Thank you again, Chris and Aiman, for turning a stressful situation into a reaffirmation of trust. ”

“ They were awesome! I would definitely recommend this dealership ”

“ Great pleasure to work with this dealership and Alek. In love with my car. Well worth the wait! ”

“ Excellent service, no matter what the visit entails. ”

“ Mark Delgado was extremely accommodating in attempting to get the Lexus model I wanted. The other two Lexus dealers I contacted were just “take what we have” ”

“ Comfortable place, friendly, helpful staff. A pleasant experience overall. ”

“ Jack was a great and the best car buying experience I’ve ever had. The finance guy got us in and out quickly. Would highly recommend them. ”

“ Aiman, Your professionalism and no-pressure approach are exactly why I decided to do business here. Aiman and Adam are incredibly knowledgeable about the vehicle and took the time to explain all the features! Other Dealerships should mirror off Lexus of Orland! I wish I would have purchased sooner! Hopefully I will buy one more before I’m unable to drive😊 Everyone I worked with was amazing! I truly appreciated purchasing from your dealership, this was my best experience ever and I have purchased many cars over my lifetime! Suzann Schneider ”

“ I had such a great experience buying my Lexus with Monse! From start to finish, she made the entire process smooth, stress-free, and actually enjoyable. She was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured. Monse truly went above and beyond to help me find the perfect car and made sure I felt comfortable every step of the way. Her professionalism, communication, and customer service were outstanding. If you’re looking to buy a car, I highly recommend asking for Monse — she genuinely cares about her customers and it shows. Thank you again for making this such an amazing experience! ”

“ John Abrahamian was so polite, friendly and professional person. I was there for my routine check up for my vehicle. Thank you John and everyone at the service department. ”

“ Over the years my wife and I have purchased many cars from several different dealerships in our area and we have never been treated as well as we were by John Vanek our salesman from Lexus of Orland. John was very kind and very knowledgeable about Lexus cars. He went above and beyond to make this sale happen. When shopping for a new car I can be very difficult to please however John made it happen. Lexus of Orland has earned our trust and business forever. Thanks again John. ”

“ Bought a new UX 300h. Fast process. Fair price. No pressure. ”

“ Alex was super - had 3 separate visits with him. Sales Manager Jim was excellent in getting us the right deal for us that made the difference on the purchase ”

“ Really appreciated the low pressure sales approach. Also, the actual sale went quickly and I was happy with the price I paid as well as the trade in offer I received for my old car. Glad I drove a bit further to use this dealer ”

“ My wife and I had a great experience at Orland Lexus with The sales lady Monse. She made my wife and I very comfortable without pressure and took the time to go over everything about the car. I highly recommend asking for her if you are in the market at Orland Lexus! ”

“ My husband and I have bought several cars at this dealership and had another great experience this past week. Our salesman was so friendly and helpful; he was a pleasure to work with. He knew everything about the technology of the car and explained it to us so we would understand. He answered all our questions and then some! He worked to get us a great deal and made sure we were comfortable with the whole process. He called the next day to check on how we were doing and emailed later to reiterate that we could call him anytime with questions or concerns. I recommend him and the dealership wholeheartedly!!! ”

“ Great service from Mark! Thanks for the smooth experience ”

“ The best dealer Lexus of Orland best customer service thank you so much Tony for the best service ”

“ Outstanding service visit. They completed the work in a timely manner and everyone was extremely helpful ”

“ From the deal on my car to everyone I dealt with during the process. I had a very good buying experience at Lexus of Orland. ”

“ LG, Jim, & Mike made buying a new car so easy! ”

“ Awesome service. ”

“ Best experience ever! The team was great from the start— throughout the first phone call, visit, and the sales transaction. Thank you- you have definitely made this our best vehicle purchase. Kudos to the team!! ”

“ Had the best experience from start to finish! The entire team was so kind and welcoming. Monse was absolutely amazing! So knowledgeable, patient, and answered every question I had. She made me feel comfortable right away and made the entire process smooth and stress free. I highly recommend her to anyone looking to buy a Lexus! I’ll definitely be referring all my friends and family to Lexus of Orland. ”

“ Excellent. Went in knowing what car I wanted, and the whole process was very smooth and respectful. ”

“ Marek was very knowledgeable and easy to work with. F&I was quick! ”

“ Very friendly staff ”