Lexus of Orland

Testimonials

DEALERRATER
ckb711
Full Star Full Star Full Star Full Star Full Star
3-27-2020
This was the last stop after a long day of car shopping...

This was the last stop after a long day of car shopping and frankly I just wanted to go home. We met Mike and his personable, professional and no pressure approach was refreshing. He spent time with us answering our questions and was very patient. Needless to say we left with the car! He & Martha were a pleasure to deal with. Customer satisfaction is their priority.

CARS
Nuzland
Full Star Full Star Full Star Full Star Full Star
3-23-2020
Excellent Chris was outstanding as was the whole team I...

Excellent Chris was outstanding as was the whole team I worked with and do this survey just goes on and on and on and let's end it

DEALERRATER
lterando
Full Star Full Star Full Star Full Star Full Star
3-23-2020
The quality of service and attention to details was...

The quality of service and attention to details was commendable. Staff were concerned about any questions or concerns I had. I would heartily recommend them.

DEALERRATER
Nuzland
Full Star Full Star Full Star Full Star Full Star
3-23-2020
Excellent Chris was outstanding as was the whole team I...

Excellent Chris was outstanding as was the whole team I worked with and do this survey just goes on and on and on and let’s end it

CARS
lterando
Full Star Full Star Full Star Full Star Full Star
3-23-2020
The quality of service and attention to details was...

The quality of service and attention to details was commendable. Staff were concerned about any questions or concerns I had. I would heartily recommend them.

CARS
lorilie67
Full Star Full Star Full Star Full Star Full Star
3-23-2020
Very nice sales people. Thorough and excellent service....

Very nice sales people. Thorough and excellent service. Great customer service. My salesperson took the time to go over features of the vehicle and answer all questions.

DEALERRATER
lorilie67
Full Star Full Star Full Star Full Star Full Star
3-23-2020
Very nice sales people. Thorough and excellent service....

Very nice sales people. Thorough and excellent service. Great customer service. My salesperson took the time to go over features of the vehicle and answer all questions.

CARGURUS
Mike
Full Star Full Star Full Star Full Star Full Star
3-21-2020

awesome e-comm follow-up, waiting for things to settle down due to Covid-19

DEALERRATER
adam4723
Full Star Full Star Full Star Full Star Full Star
3-18-2020
I had a very quick pleasant purchase experience. They...

I had a very quick pleasant purchase experience. They made sure everything I asked of them was taken care of and the entire process went the way I wanted it. Definitely recommended Lexus of Orland!

CARS
adam4723
Full Star Full Star Full Star Full Star Full Star
3-18-2020
I had a very quick pleasant purchase experience. They...

I had a very quick pleasant purchase experience. They made sure everything I asked of them was taken care of and the entire process went the way I wanted it. Definitely recommended Lexus of Orland!

CARS
TRAV 1
Full Star Full Star Full Star Full Star Full Star
3-16-2020
Sammie is a great salesman: He is very knowledgeable...

Sammie is a great salesman: He is very knowledgeable about all of the LEXUS vehicles. He is friendly and has a great personality which makes you feel at ease during what can be a frustrating experience. General Manager Kevin Martin was also very helpful and a great person to interact with, normally I would not have thought or expected for a person of his level to be available or as attentive as he was to me. Even Michael Bannos the Business Manager was a pleasure and made me not mind signing my financial life away.

DEALERRATER
TRAV 1
Full Star Full Star Full Star Full Star Full Star
3-16-2020
Sammie is a great salesman: He is very knowledgeable...

Sammie is a great salesman: He is very knowledgeable about all of the LEXUS vehicles. He is friendly and has a great personality which makes you feel at ease during what can be a frustrating experience. General Manager Kevin Martin was also very helpful and a great person to interact with, normally I would not have thought or expected for a person of his level to be available or as attentive as he was to me. Even Michael Bannos the Business Manager was a pleasure and made me not mind signing my financial life away.

DEALERRATER
LDGARDNE
Full Star Full Star Full Star Full Star Full Star
3-16-2020
This was the single best car buying experience I have...

This was the single best car buying experience I have ever had. John gave incredible service and attention without being cheesy or annoying. Most importantly, once I decided which vehicle I wanted to purchase John went above and beyond to find me the Lexus that I was looking for. He is very personable and very knowledgeable. I am extremely pleased with my purchase.

CARS
LDGARDNE
Full Star Full Star Full Star Full Star Full Star
3-16-2020
This was the single best car buying experience I have...

This was the single best car buying experience I have ever had. John gave incredible service and attention without being cheesy or annoying. Most importantly, once I decided which vehicle I wanted to purchase John went above and beyond to find me the Lexus that I was looking for. He is very personable and very knowledgeable. I am extremely pleased with my purchase.

GOOGLE
Danielle Brown
Full Star Full Star Full Star Full Star Full Star
3-14-2020
GOOGLE
Ozella Barnes
Full Star Full Star Full Star Full Star Full Star
3-14-2020
CARS
sufian
Full Star Full Star Full Star Full Star Full Star
3-13-2020
AYMAN HAMDAN AND ZIAD AL TAMIMI ARE AWSOME .I WALKED IN...

AYMAN HAMDAN AND ZIAD AL TAMIMI ARE AWSOME . I WALKED IN , TRADED MY VEHICLE, GOT WHAT I WANTED AND IM HAPPY WITH MY PURCHASE. THANK YOU GUYS .

CARGURUS
Patrick
Full Star Full Star Full Star Full Star Full Star
3-13-2020

Top notch in all aspects of the business.

DEALERRATER
sufian
Full Star Full Star Full Star Full Star Full Star
3-13-2020
AYMAN HAMDAN AND ZIAD AL TAMIMI ARE AWSOME .I WALKED IN...

AYMAN HAMDAN AND ZIAD AL TAMIMI ARE AWSOME . I WALKED IN , TRADED MY VEHICLE, GOT WHAT I WANTED AND IM HAPPY WITH MY PURCHASE. THANK YOU GUYS .

GOOGLE
Patrick McMahon
Full Star Full Star Full Star Full Star Full Star
3-13-2020
Patrick McMahon

Top notch service and quality in all aspects.

CARS
bjliepold
Full Star Full Star Full Star Full Star Full Star
3-12-2020
I was a little anxious about returning to Lexus after a...

I was a little anxious about returning to Lexus after a very disappointing experience when purchasing a 2010 Lexus from an employee that no longer works there. But after driving several vehicles at a few other dealerships, I decided to go back. I was relieved to hear that the person who insulted me in 2010 was no longer working there. Now... about todays experience. Upon walking inI was greeted by Aiman Hamdan. He was very patient as I sat in 'quite a few cars' and drove several others. He was very polite and understanding about my concerns and questions. The manager, Kevin Martin introduced himself and was very professional, yet friendly. Last, but not least the financial advisor, Zeiad was very helpful in explaining details in the financing and extended warranties. I got home and couldn't program my garage door opener and Aiman even stopped over at my house to program the car to the garage door opener. It was a very long day, but overall a very pleasant experience.

CARS
FrankH at Mokena
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Great buying experience

I was waiting for Rx350 2020 to come for months and when it become available did not find the car I was looking for in Illinois and the neighboring states as well. Went to Lexus of Orland and talked to Mike Fredette and ended ordering the car by a special order. it came before the expected date but more importantly the buying experience was smooth and seamless. and the staff will put you at ease. Ziad Altamimi was the financial officer and that also went smoothly. I am over all very happy with the buying experience and my next car is likely going to be another Lexus form Lexus of Orland

DEALERRATER
chakac
Full Star Full Star Full Star Full Star Full Star
3-12-2020
My experience was nothing short of excellent! Aimen made...

My experience was nothing short of excellent! Aimen made sure that we were taken care of from the moment we hit the door. The customer service was very friendly, informative, and undivided. We were educated on purchase vs leasing options. Aimen also made sure that the options at hand were fitting for us as consumers instead of forcing us into a “box”. We (my husband and I) will definitely give high recommendations for Aimen!

DEALERRATER
FrankH at Mokena
Full Star Full Star Full Star Full Star Full Star
3-12-2020
Great buying experience

I was waiting for Rx350 2020 to come for months and when it become available did not find the car I was looking for in Illinois and the neighboring states as well. Went to Lexus of Orland and talked to Mike Fredette and ended ordering the car by a special order. it came before the expected date but more importantly the buying experience was smooth and seamless. and the staff will put you at ease. Ziad Altamimi was the financial officer and that also went smoothly. I am over all very happy with the buying experience and my next car is likely going to be another Lexus form Lexus of Orland

DEALERRATER
bjliepold
Full Star Full Star Full Star Full Star Full Star
3-12-2020
I was a little anxious about returning to Lexus after a...

I was a little anxious about returning to Lexus after a very disappointing experience when purchasing a 2010 Lexus from an employee that no longer works there. But after driving several vehicles at a few other dealerships, I decided to go back. I was relieved to hear that the person who insulted me in 2010 was no longer working there. Now... about todays experience. Upon walking inI was greeted by Aiman Hamdan. He was very patient as I sat in ‘quite a few cars’ and drove several others. He was very polite and understanding about my concerns and questions. The manager, Kevin Martin introduced himself and was very professional, yet friendly. Last, but not least the financial advisor, Zeiad was very helpful in explaining details in the financing and extended warranties. I got home and couldn’t program my garage door opener and Aiman even stopped over at my house to program the car to the garage door opener. It was a very long day, but overall a very pleasant experience.

GOOGLE
Judith Benson
Full Star Full Star Full Star Full Star Full Star
3-11-2020
Judith Benson

It is Tony that makes all the difference at Lexus. He is fair, honest and you can trust him to give you the best deal. I have all of my service done at Lexus of Orland.

DEALERRATER
JUDEAVINGER
Full Star Full Star Full Star Full Star Full Star
3-11-2020
My experience was great , Chris my Salseman was...

My experience was great , Chris my Salseman was professional and most of all, he new the car that he was selling to me . He answered all of my questions and made this a seamless process.

CARS
JUDEAVINGER
Full Star Full Star Full Star Full Star Full Star
3-11-2020
My experience was great , Chris my Salseman was...

My experience was great , Chris my Salseman was professional and most of all, he new the car that he was selling to me . He answered all of my questions and made this a seamless process.

CARS
stipps
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Great experience!!

I was in the market for a used certified Lexus so I stopped in the Orland Lexus dealership that is minutes from my house. I was immediately greeted by John Schultz. He was extremely helpful with any and every question I had. We were able to locate a Lexus ES 350 at the Merrillville location and get the car here for me. John was very honest and straight forward with me which a really appreciated! After the purchase, John was very knowledgeable and helpful with showing me all the features on this car. Also, Mike Bannos did everything he could to get me the best deal possible even if i gave him a hard time throughout the process. With the great service I received I can see myself being a life long Lexus of Orland park customer! Thank you both for making my experience great!

CARS
italo
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Thank you Lexus of Orlando for helping me with the new...

Thank you Lexus of Orlando for helping me with the new car thank you to Chris for outstanding job help me with all the question I had.

CARS
gwenrenee.ot
Full Star Full Star Full Star Full Star Full Star
3-10-2020
I was happy with Aiman as my salesperson. He wasn't push...

I was happy with Aiman as my salesperson. He wasn't push and I was very comfortable with him. I am happy with my new Lexus

DEALERRATER
stipps
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Great experience!!

I was in the market for a used certified Lexus so I stopped in the Orland Lexus dealership that is minutes from my house. I was immediately greeted by John Schultz. He was extremely helpful with any and every question I had. We were able to locate a Lexus ES 350 at the Merrillville location and get the car here for me. John was very honest and straight forward with me which a really appreciated! After the purchase, John was very knowledgeable and helpful with showing me all the features on this car. Also, Mike Bannos did everything he could to get me the best deal possible even if i gave him a hard time throughout the process. With the great service I received I can see myself being a life long Lexus of Orland park customer! Thank you both for making my experience great!

DEALERRATER
gwenrenee.ot
Full Star Full Star Full Star Full Star Full Star
3-10-2020
I was happy with Aiman as my salesperson. He wasn’t push...

I was happy with Aiman as my salesperson. He wasn’t push and I was very comfortable with him. I am happy with my new Lexus

DEALERRATER
italo
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Thank you Lexus of Orlando for helping me with the new...

Thank you Lexus of Orlando for helping me with the new car thank you to Chris for outstanding job help me with all the question I had.

DEALERRATER
KimEdwards
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Professional no pressure service.

We were greeted as soon as we arrived by Jim. He was very accommodating and knowledgeable! I dislike car shopping and salesmen who are deceitful or pushy. Shopping at Lexus of Orland was refreshing and I'm confident that I worked with the right dealership/salesperson!

DEALERRATER
sward10
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Professionally pleasant and positive experience

I don't like the politics involved with car shopping but I must say that my visit to Orland was very pleasing. Mariea was one of the best sales people I have encountered. She was amazingly accommodating, available, and authentic. Mike Bannos was able to work some magic and get me a deal better than my credit union! He was refreshingly down to earth, respectful, and real. Kevin Martin also took time to express his gratitude for my business. I am extremely happy with my purchase and the catered service I received.

CARS
sward10
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Professionally pleasant and positive experience

I don't like the politics involved with car shopping but I must say that my visit to Orland was very pleasing. Mariea was one of the best sales people I have encountered. She was amazingly accommodating, available, and authentic. Mike Bannos was able to work some magic and get me a deal better than my credit union! He was refreshingly down to earth, respectful, and real. Kevin Martin also took time to express his gratitude for my business. I am extremely happy with my purchase and the catered service I received.

CARS
KimEdwards
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Professional no pressure service.

We were greeted as soon as we arrived by Jim. He was very accommodating and knowledgeable! I dislike car shopping and salesmen who are deceitful or pushy. Shopping at Lexus of Orland was refreshing and I'm confident that I worked with the right dealership/salesperson!

CARGURUS
GuruSS1S4
Full Star Full Star Full Star Full Star Full Star
3-9-2020

Nice

DEALERRATER
pepitafreeman
Full Star Full Star Full Star Full Star Full Star
3-6-2020
AWESOME! Customer service, personable, no hassle. Sammie...

AWESOME! Customer service, personable, no hassle. Sammie Scott got me what I wanted. He ensured I was satisfied during my visit and afterwards. Sammie explained the great service department resources as well.

DEALERRATER
ARLEE.HOLT
Full Star Full Star Full Star Full Star Full Star
3-6-2020
LG was great!!

LG made the process seamless. He came in on his off day to make the deal happen. This is my 3rd car with Lexus and I would do it again!

CARS
ARLEE.HOLT
Full Star Full Star Full Star Full Star Full Star
3-6-2020
LG was great!!

LG made the process seamless. He came in on his off day to make the deal happen. This is my 3rd car with Lexus and I would do it again!

CARS
pepitafreeman
Full Star Full Star Full Star Full Star Full Star
3-6-2020
AWESOME! Customer service, personable, no hassle. Sammie...

AWESOME! Customer service, personable, no hassle. Sammie Scott got me what I wanted. He ensured I was satisfied during my visit and afterwards. Sammie explained the great service department resources as well.

GOOGLE
Ronia Abdelrahman
Full Star Full Star Full Star Full Star Full Star
3-5-2020
DEALERRATER
ronia28
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Excellent Customer Service

Came in with intent to test drive some options as I shopped around various dealerships and ended up falling in love with the great Customer Service provided by John Schultz. This led ultimately to being the deciding factor in purchasing my Lexus. John was super helpful from start to finish and was great to work with. He was accommodating, helpful, and always available to answer my questions. Just an all-around pleasure and made the process so easy. He's such an asset to the Lexus team.

GOOGLE
Latasha Sykes
Full Star Full Star Full Star Full Star Full Star
3-5-2020
CARS
ronia28
Full Star Full Star Full Star Full Star Full Star
3-5-2020
Excellent Customer Service

Came in with intent to test drive some options as I shopped around various dealerships and ended up falling in love with the great Customer Service provided by John Schultz. This led ultimately to being the deciding factor in purchasing my Lexus. John was super helpful from start to finish and was great to work with. He was accommodating, helpful, and always available to answer my questions. Just an all-around pleasure and made the process so easy. He's such an asset to the Lexus team.

CARS
shantina74
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Overall excellent service. The process was seamless and...

Overall excellent service. The process was seamless and very timely. John was very attentive, courteous and accommodating. Answered all of my questions. Thank you g